FAQs

How long does shipping take? We use an independent courier service called Sendle that can take up to 2 weeks from purchase date to deliver your goodies. Our package processing time is 2 days from the date of your purchase. The shipping rate charged is a flat rate no matter how many items you purchase. 

When do you restock on sold out items? Firstly, I'm grateful for the support & humbled to have a popular piece. As I'm the only one creating the collections it can take up to 3 weeks for me to re-list a hanging. I mix, pour, allow for curing, sand, hand drill, polish, attach findings & chains, test & measure the driftwood for screw pins & hand drill the driftwood, create the hooks & finally attach the design to the driftwood/hook ready for a hang test. If it fails the hang test then I start the measuring process again using a different stick as I can't tell how it will handle the weight until I've attached it all together. I do this from a small room in my home & sometimes I don't get a whole day to start a piece from scratch as I'm also a Mum to two young boys & life has a way of stalling the creative process! You can always message me on my Instagram page or send an email if you're super interested in a particular piece & I'll keep you updated during its creating process. Thank you for understanding. 

How do I hang my wall hanging? Length & weight information can be found on the website under the description of the wall hanging you've purchased. Please use weight appropriate hooks to ensure your hanging stays on your wall & properly supports the weight. 

How do I wash my Slouchy Bag? Use a cold water wash cycle & do not tumble dry. Fabric may shrink if washed in hot water & chucked in the dryer. This compromises the stitching & strength of the bag. Stick to cold & hang dry!